How to Perfect Your Service Management Strategy

With so much at stake with every construction project you take on, there’s no wiggle room when it comes to the overall efficiency of your business. That’s where proficient service management comes into play, overseeing aspects ranging from service call dispatching to field technician management to invoice billing, so you can ensure everything runs smoothly and successfully.

But perfecting a service management strategy is always easier said than done, and research has shown that inefficient business processes can be responsible for upwards of 80% loss in terms of overall productivity.

Much of what contributes to inefficiency are dated, manual processes that many businesses still utilize out of habit and unawareness of new technologies. This is why taking a step back and assessing your current service management strategy can reveal which areas of improvement are becoming more and more apparent.

So what exactly can general contractors do to upgrade their overall service management process?

Let’s take a look at some of the proven ways businesses can start to perfect their service management strategy.

Eliminate Manual Processes

As alluded to earlier, the old-school approach to service management primarily consists of many manually applied processes. From handwritten notes to manual data entry, manual processes should be eliminated as much as possible from your service management strategy in order to ensure optimal efficiency.

The smallest inadequacies, such as illegible work orders or inaccurate spreadsheet entries, can start to add up quickly in terms of dragging down productivity and communication. Implementing innovative general contractor software is what can help reduce your company’s dependence on inefficient manual processes.

Embrace Mobile Resources

Real-time logistics and chains of communication are essential to perfecting any service management strategy. That’s where implementing mobile responsive design into your service management operations comes in handy, granting you and your clients instant and intimate access into all facets of your service management process.

Recent reports indicate that 77% of businesses that utilize mobile resources report positive impacts on productivity, while 75% say the support from their clients have improved since adopting mobile technologies.

This is because mobile resources are specifically designed to simplify service operations, significantly reducing the time it takes to perform various tasks such as inventory management or communicating with field technicians, so you can do wonders for boosting overall productivity and efficiency.

Streamline Communication Channels

The more you can streamline communication across your service management operations, the better synergy you’ll be able to produce between all departments of your businesses, such as dispatchers, technicians, accounting staff, etc.

Keeping management teams and field technicians on the same page with up-to-the-minute work or purchase orders, scheduling changes, or equipment adjustments requires construction management software that’s as accessible as it is flexible.

In an industry where time is always of the essence, streamlining your communication channels is an essential component to any successful service management strategy.

Provide Transparency for Clients and Customers

Utilizing streamlined, mobile technologies won’t just improve operational efficiency; It’ll install more trust and confidence in your clients and customers. From invoice billing to purchase updates, giving your clients as much transparency as possible into your service management operations will only increase your company’s credibility.

With innovative contractor software providing users with resources to offer their customers self-service portals that allow them to check on work statuses or request specific services, you can take your client relationships to a whole new level.

Perfect Your Service Management Strategy With Sage 100 Contractor

In order to truly enhance your service management strategy, you need construction software that works as hard as your business does. That’s why so many companies trust Sage 100 Contractor to enhance their business operations and service management processes, providing innovative and mobile electronic resources to ensure you stay on top of all aspects of your project.

Contact Software Consultants today to learn more about how Sage 100 Contractor will improve your service management efficiency.